Consulting ServicesHelpdesk Services
For most small businesses, establishing and maintaining in-house IT Support is an expensive and risky undertaking.
Even with large enterprises, internal Help Desks often evolve into problem tracking rather than problem solving organizations. This results in higher costs per reported problem, low user satisfaction, and reduced productivity.
We are able to offer an affordable and effective Help Desk solution that can significantly improve IT service levels and enhance the value of your information network.
Our Help Desk Outsourcing Support Service is designed especially for businesses who need immediate access to a Help Desk with expert phone support and full escalation capability but who have to work within a limited IT budget.
Key features of our Help Desk Support Services include:
- IT Audit & Inventory
- Optional Secure Remote Access which allows our support experts to take remote control of your computers and see exactly what your staff see. This makes it possible to find quick solutions to problems that might otherwise require more time.
- Help Desk Services can operate as a primary help desk for your organization, as an escalation resource for tricky technical issues, or as an overflow when internal resources are too busy to respond.
- Optional By-the-Minute Billing allows you to pay only for the Help Desk support services that you receive. You are protected from paying big invoices for quick repairs. There are no retainer or subscriber fees, and no startup or termination charges. Optional services such as system assessment or secure remote access can also billed by the minute.
- Optional Fixed Price Contract allows you to retain full control of your budget. You pay an agreed fixed amount every month to cover an agreed range of support activity types. You get regular reports regarding the support delivered and the cost of the contract can be reviewed jointly on a regular basis.