Computer Consultancy FAQ

Some Frequently asked Questions

Q: Can I upgrade from the Standard Package to the Business Package at some time in the future?

A: Yes, of course, but it can be slightly more expensive then buying the whole thing in one go. We cannot quote a price here because it depends on a number of things like whether you want the support to be extended for another 12 months from the upgrade or to run from the original start date etc.

Q: How does the Credit Crunch affect this business?

A: The credit crunch is good for this type of business. Most companies are holding off from employing full time staff and buying new equipment. That is very good news for us as we are able to save them money in what we do. There is a particular increase in interest from companies who want to hire an IT expert for a day or so per week instead of a full time employee. Domestic customers are also making their existing equipment last longer. That means they are more likely to call us when something goes wrong.

At EnQuant we measure what we call the "conversion rate" from marketing to customers. This is a measure of how effectively marketing effort converts into sales. We have found a significant rise since the start of 2007 and that is why we can confidently state that the credit crunch is good for this type of business.

Q: What happens after I place an order?

A: Before placing an order we recommend that you contact us by email or phone to discuss whether it is the right thing for you and whether there is an existing Consultant in your area. If you place an order without making contact it is possible that your order will be rejected and your payment cancelled.

When you place on order:

  1. Payment can be via cheque, credit card, Purchase Order or PayPal.
  2. You can place an order directly on this site by clicking on one of the Buy Now buttons. Alternatively, you can place a order via an advertising listing on a third party site such as eBay or Yahoo.
  3. We will then automatically email you a form for the information we will need to design your templates.
  4. You need to fill in the form and return it to us by email, letter or fax.
  5. Whilst waiting for payment to clear we use the information from the form to create the templates for you.
  6. If you have paid using a credit card, PayPal or using a Buy it Now button, the payment will be processed the fastest and the templates will be created by the next working day.
  7. When the payment is cleared we print off your stationery and post them to you with your invoice, a CD (or Hard Disk or pendrive) containing your templates and your account details and password for accessing our support systems.
  8. We keep you informed at every step.

Q: Tell me more about Mentors

A: Consultants get telephone access to someone who can help them get up to speed as quickly as possible. They are available for you to ask any questions and advice regarding your business. We try to allocate you someone who has similar business goals to yourself. For instance if you are looking to target business users, we will allocate you someone who has done that successfully. If you are looking to design websites then we will try to allocate you a mentor who is a web designer, and so on.

Some of the mentors will have been through the same process as you and started their business in the same way at an earlier date, and so their support is very useful. Some mentors are employees of EnQuant, others are former customers who we pay for providing this support.

Someone from EnQuant will telephone you one week after you receive your package. The purpose of this call is to discuss your plans and expectations and allocate an appropriate mentor for you. We believe that you will need that week to help you start to digest the package and have time to think about your future needs.

As you gain experience as a Consultant, you may feel that you have experiences, skills and attitude to support and mentor newer Consultants. If this is the case then we would be interested to know. We pay good rates to our Mentors and provide them with an effective support structure.

Q: Can I see a sample of the website and templates before I sign up?

A: Yes, we have a sample of one of the pages concerned with the use of our Weekly Sheets. The Weekly Sheets is something we have developed for our own use and we include it in the package. It is an extremely useful (and simple) tool to monitor and improve your business performance. If you want to view it click on here.

If you want to see a printed sample of the Weekly Sheets example in the above video we have put a pdf copy you can download or view here.

Q: How would I access the website?

A: The Consultants Area of this website is accessible from the link on the left hand side navigation bar on every page of this website. When you become a customer of EnQuant you receive a unique ID and password that allows access to the Consultants Area.

Q: What is the difference between the websites of the two packages?

A: If you sign up for the Business Support Package your ID will allow you to access all the same things as the Standard Package but it will also allow you to access the Business Expansion area of the site. That area contains information about how to acquire and retain business customers; When to tell if you are ready to target businesses; How to determine your pricing; and details on the sorts of services businesses would be keen to buy from you.

Where appropriate we include our step by step instructions, templates, scripts, documents and videos to help you deliver those services.

The Business Expansion area of the website is not available to Consultants who have purchased the Standard Package.

Q: How exclusive is my geographic area?

A: As exclusive as you want it to be. Let me explain - Suppose we are supporting your business and you are based in, say, York. If someone else from York wants to sign up then (without giving you their personal information) we will ask your opinion. If you would prefer us not to sign them up then we will not. If you are happy for us to sign them up then we will do so and if both of you agree then we will give you each others details. You will probably be aware that there are benefits in having another Consultant nearby as you can easily be collaborators rather than competitors.

Q: How many vacancies do you have?

A: We choose to control the number of consultants we will sign up and support. This is because we want to feel that we can comfortably provide support using our existing help desk team without it having any impact on our existing services to our current customers. As you would expect, we monitor the effect on our existing services closely.

Q: Is the phone support on a premium rate number?

A: Unlike many businesses nowadays, we believe in providing support on normal telephone lines - you will not be expected to ring a premium rate number. EnQuant will provide you with a landline helpdesk number (normal office hours) and a mobile number to call at other times. Your mentor will provide you with a number to call them on which is most likely to be their own business mobile number. If we are unable to resolve your issue immediately then you will be called back.

Q: I don't think I need the entire package. Can I buy just a part of the package?

A: Our package consists of three parts:

  • The stationery and templates
  • Access to the website
  • Telephone and email support

We believe that, for you to be successful, all three components are essential because of how they fit together. If you feel that you don't need all three components you cannot just purchase them individually.

We do offer additional telephone and email support to our existing Consultants at the end of their first year. There is obviously a charge for that and they can customise it in terms of how many hours etc.

If you are already in business and feel that you would benefit from occasional access to a support helpdesk then EnQuant would be able to offer a package to suit you as part of our Helpdesk Service.

Q: I can't afford £995 is there a cheaper option?

A: Starting up a business takes money, time and know-how. This package gives you a low cost quick start and supports you as you go through the stress of growing. This, one off, cost is all you would need to startup your business (apart from your phone and car) as we provide everything for you. We know that this service is outstanding value at £995.

However, we recognise that some people may not be able raise nearly a thousand pounds. For this reason, for the Standard Package only, we are able to stage the payments in two parts. From our point of view we have to withhold part of the package to allow for the fact that you are withholding part of the payment.

You would pay £500 for a limited package and up to one month later you pay the remaining £495. Then we will then provide you with the remainder of the package. You will get immediate full access to telephone and email support and will get printed copies of the most important stationery. However, you will not get all the stationery, the software templates or access to the website until your account is settled. In addition your access to support will stop after the first month and not reinstated until your account is settled.

Unfortunately, this will make it somewhat harder for you as you will be missing a lot of information. The materials we do provide will more than enable you to raise the remaining £495 easily. In the event that you do not want to continue then we will close your account and you will not be liable for the remaining £495.

To do this low cost start option and to pay in stages we will set up your account that way. Don't worry, you will still get the free upgrade to an external hard drive or USB Pendrive but they will be retained until your account is cleared. If you want to pay in stages then click here.

However, there is no staged payments option for the Business Support Package. We cannot accept payment by instalments as we do with the Standard Package because if you are targeting businesses with these services you will be operating at a much higher level.

If the £2,995 is a real issue we would recommend purchasing the Standard Package and upgrading at a later date when you have generated the revenue. The upgrade cost can be slightly more but would depend on the date that you made the upgrade and the date that you want the support to run to.

Q: Do you have any more information on the two Packages?

A: More information about the Standard Package of Support can be found Here. The Business Package of Support has more detail Here

Placing an Order

Before placing an order we recommend that you contact us by email or phone to discuss whether it is the right thing for you and whether there is an existing Consultant in your area. If you place an order without making contact it is possible that your order will be rejected and your payment cancelled.

Email Human Resources: hr@enquant.com, or phone our Project Manager between 9am and 9pm on 07916 192289 Monday to Friday.

If you are ready to place an order then you can do so directly on the Standard Package page or the Business Package page.

Human Resources: hr@enquant.com