FAQ
System Administration
What is a System Administrator?
Because HR Complete can be customised to the needs if your company we recommend that one person be allocated the role of System Administrator. This person could be responsible for a number of tasks:
Managing usernames and passwords
To ensure that the system is secure each user can be allocated a username and a password (users are able to change their own password once allocated). This would enable them to log on to the system and their username would appear at the top of each report they print and on changes they make to the data. The System Administrator would be responsible for allocating these and allowing access to different parts of the system.
As staff join and leave the HR department the System Administrator would be responsible for adding and removing access authority etc.
In addition, users have been known to forget their password and the System Administrator can reset a new one.
Setting up defaults
There are a large number of system settings that can be customised for your company. These include the name & telephone number of the company.
Setting up the lookups
We recommend that the System Administrator be responsible for ensuring that the lookup tables contain all the values needed for your company’s requirements. Most of the lookup tables will already be filled for you but you will need to enter the names of departments and similar things that are specific to your company.
Changing the corporate logo
HR Complete can be customised to include your company logo on its screens and reports. The method for doing this is documented in the manual and it is generally the System Administrator who does this.
Installing the software
It is recommended that the installation be carried out by the System Administrator.
Installing upgrades
Users who have purchased Annual Maintenance get free upgrades. It is recommended that they are installed by the System Administrator.
Contacting telephone support
Any user of HR Complete within your company can contact EnQuant for telephone support. However most companies prefer to restrict this to one or two individuals in order to manage the process effectively.
We would recommend that users who are having problems contact their System Administrator in the first instance. The System Administrator can then escalate it to our helpline.