Services
We are best known as a provider of HR Software. However, we also offer skills and expertise in a variety of areas to assist your business.
HR Related
HR Complete comes with the option of full Support Contracts. There are occasionally situations where a business may want specific advanced help or perhaps advice related to good practice or Project Management. In these sorts of situations, which are beyond the scope of a Support Contract, we can offer a Consultancy Service. You can have our staff based at your site or at ours, whichever suits you best. Some example situations could be:
- Configuring your network for HR Complete or other applications
- Advanced customisation beyond that covered in the support contract
- Introducing a workflow process for your Human Resources or Management Team
- Data security and encryption
- Data migration
- Training
If you have a Services Enquiry regarding HR Related activities then please contact us by filling in our Services Enquiry Form
Application and Web Development
Whether you have a specific project you want us to develop, or require additional help for a period we may be able to help. We have widespread experience in the following areas:
- Databases and SQL, including Oracle, MySQL, Access and PostgreSQL
- Application Development using C, Java, Visual Basic, Delphi
- Web Development using Ruby, Perl, OpenACS, Rails, HTML, Apache
- Web and Graphics design including Flash Animation and CAD
If you have a Services Enquiry regarding Application and Web Development then please contact us by filling in our Services Enquiry Form.
IT Support
For most small businesses, establishing and maintaining in-house IT Support is an expensive and risky undertaking. Even with large enterprises, internal Help Desks often evolve into problem tracking rather than problem solving organizations. This results in higher costs per reported problem, low user satisfaction with IT staff, and reduced customer productivity.
We are able to offer an affordable and effective Help Desk solution that can significantly improve IT service levels and enhance the value of your information network.
Our Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of our Help Desk Support Services include:
- IT Audit & Inventory
- Optional Secure Remote Access allows our support experts to see exactly what your staff see and makes it possible to find quick solutions to problems that might otherwise require more time.
- Virtual Help Desk Services can operate as a primary help desk for your organization, as an escalation resource for tricky technical issues, or as an overflow when internal resources are too busy to respond.
- Optional By-the-Minute Billing allows you to pay only for the Help Desk support services that you receive. You are protected from paying big invoices for quick repairs. There are no retainer or subscriber fees, and no startup or termination charges. Optional services such as system assessment or setting up secure remote access can also billed this way.
- Optional Fixed Price Contract allows you to retain full control of your budget. You pay an agreed fixed amount every month to cover an agreed range of support activity types. You get regular reports regarding the support delivered and the cost of the contract is reviewed jointly every three months.
If you have a Services Enquiry regarding IT Support then please contact us by filling in our Services Enquiry Form.
Hardware and Networks
Computers and networking have become so complex that few companies have all the knowledge to manage all aspects of their IT. For those situations you may wish to call in external help from our experts.
- Specifying, installing or configuring hardware
- Remote access
- File servers, email servers, fax servers, web servers or application servers
- VM
- Traffic management
- Wi-fi
- Disaster recovery
- Security
If you have a Services Enquiry regarding Hardware and Networks then please contact us by filling in our Services Enquiry Form